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How Intelligent Automation is Transforming Banks into Autocatalytic Organizations
Robotic Process Automation (RPA) has fast emerged as a powerful tool to drive productivity for Business Process Services (BPS) delivery. Learn how Its broad-based adoption has created compelling avenues for banks to enable autocatalytic characteristics to pursue the next wave of productivity and quality gains.
The 4th Industrial Revolution Report
Innovation Practices Areas
Increase Speed & Accuracy
Technology as a complementary business service whereby process turnaround times are up to 10X faster and executed by a digital workforce that works 24/7.
New Service Delivery
;Often predominated by the introduction of new technologies that spawn new value chains. (e.g. e-banking)
New Customer Experience
Expand or strengthen the customer value proposition through evidence-based evolution of customer interaction points. The service concept may remain mostly unchanged, but the way the customer interacts with the service provider changes. (e.g., self-service)
New Service Concept
Net new service offering that is created in collaboration with customer feedback.
Artificial Intelligence Systems
Applying artificial intelligence to process and predict outcomes, support and make decisions, analyze information, and enhance human capabilities.
Knowledge & Capabilities
Consider knowledge as the most strategically significant resource of a firm. With capacity building and knowledge management, achieve unparalleled performance.
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