The insurance industry in Ghana is highly competitive. Although the battle for predictable companies tends to lower the market burden, a rapidly shifting regulatory environment raises costs. However, the market,…

We live in a modern age, and therefore no global financial institution can be impeded by technology and the implementation of new operating tools. Banks and the finance industry were…

  The UN Economic Commission for Africa (UNECA) has urged African countries to make the appropriate investments to improve a digitally transformed economy. Mr Jean-Paul Adam, Director, Technology, Climate Change…

The pressure is starting to mount for the banking industry to find new ways to meet changing consumer demands and to accommodate an increasingly increasing number of clients. RPA is…

Banks are beginning to explore how artificial intelligence is reducing costs, increasing revenue, reducing fraud and enhancing customer experience. Below are some real-world examples of how artificial intelligence and RPA…

Forrester Research expected that 2019 was the year in which banking digital transformation with automation technologies take centre stage.  They were spot on and the value to business has been…

Banks have really stepped up in the last decade to provide their customers with front-end automation. Most of us are able to check our accounts online, automatically pay bills and…

BNY Mellon has seen profits grow, thanks to the launch of robot-driven pilot projects to automate processes by the bank. The bank adopted robotic process automation (RPA) in 2016, integrating…

Automated processes and decision-making must be "part and parcel" in today's (and tomorrow's) banking delivery model, to secure and deliver frictionless digital customer experiences. Keys to this include establishing Robotic…