Retail, CPG & Manufacturing

Innovate with Intelligent Automation

Technology-enabled innovations include the explosion of social media, smartphones and increasing dominance of e-commerce and shared economy platforms have all created a paradigm shift in the definition of customer experience and service delivery quality and speed. Customers are now very accustomed to tailored service experiences and convenient fast transacting purchases through smartphones, which has inadvertently raised their expectations from retails and other CPG(consumer packaged goods) providers to offer the same user experience.

The use of emerging technologies by startups has focused on parts of the retail industry and is driving disruption across the industry. In response, many retail and CPG companies have already embarked on their digital transformation journey to transform their services and invest in the RPA and AI technologies together with revisiting both internal and external business strategies with an increased focus on both  consumer, products and the supply chain.

retail-page-section-3-1
retail-page-section-4

Enhanced Customer Experience

As a retailer, you understand that your first and top concern is for your customers and their experience with your brand. Furthermore, you strive to create a positive experience for your customers that are derived from the ease in which the customer can find products, try, purchase, or return items. Keeping customers and their loyalty are the foundations to any successful retail company.

Inefficient and routine processes are notoriously found to be the root causing bad customer experiences. In addition, slow response times, errors in shipping and out of stock products; all are also some key causes for less than ideal customer experience.

However, these issues are the exact problems that intelligent automation can resolve. With intelligent automation, businesses can easily transfer data across various systems, can gather information faster, and track supply and demand trends for the purpose of accurately predicting how much of a product to keep in stock. This and more can be accomplished at six to ten times the speed; at less cost than your current employees. Intelligent automation is redefining the retail industry. The era of not having enough items in stock and therefore risking the loss of customers to a competitor has come to an end. Our retail intelligent automation platform will improve process efficiency and improve your customer engagement while at the same time reducing operational costs. Intelligent automation focuses on the back-office details, allowing you and your teams to focus on your customers.

Improved Automating Processes

As for manufacturing, oftentimes, physical robots are already automating processes to assemble, package, and test products, so it seems natural to explore where else automation can provide increased efficiencies.

As the speed of information and globalization of trade increases, employees are struggling to meet the demands of operational and managerial processes. This could be the result of time-consuming tasks or the monotonous nature of repetitive tasks; employees can get bogged down, distracted and lose productivity due to multitasking.

Intelligent automation can be implemented to manage these processes. Our intelligent automation solution is able to complete back-office tasks faster and cheaper than humans can; additionally our automation completes the tasks error-free, each time, every time.

Some examples:

  • Manage communications with suppliers
  • Run loyalty programs
  • Manage product inventory
  • Authorize returns
  • Process orders and payments

Not only does intelligent automation allow your employees to focus higher value goals such as, customer service, new product introductions, etc. because it saves precious money and time, delivering a real ROI to the business is the result.

Intelligent automation solutions seamlessly integrate with existing legacy systems without costly and time-consuming software integrations or development. Many of our clients get started with a proof of value project by choosing a specific set of operations to observe the measurable results within a few weeks post-implementation.

innovation management ISO 56002

Related Blogs

Artificial Intelligence

How does banking automation Interrupt the financial sector?

We live in a modern age, and therefore no global financial institution can be impeded by technology and the implementation of new operating tools. Banks and the finance industry were…
Business

Accelerated digital transition of businesses

JOHANNESBURG-Under the weight of the global Covid-19 pandemic, the world is straining. Covid-19 and the resulting alienation have rattled the foundation of cultures around the globe, the business world and…
Business

Digital Transformation Demographics in Africa

Briter Bridges carried out an analysis in Africa's Green and Physical transition to examine gender and demographics. The work also aimed to reveal the co-founding Members and C-level executives of…
Artificial Intelligence

The UN urges Africa to engage in digital transition

  The UN Economic Commission for Africa (UNECA) has urged African countries to make the appropriate investments to improve a digitally transformed economy. Mr Jean-Paul Adam, Director, Technology, Climate Change…
Acuity

How banks can shape the future with digital innovation

While financial companies are instituting digital strategies to remain competitive and relevant, consumer expectations are continually advancing. Fintech startups and Big Tech firms have started to fill this void by…
Acuity

The four pillars of digitalisation in banking

Digital transformation is more than just providing functionality online and on the mobile. Financial service providers ought to combine digital pace and productivity with human experiences which are both compassionate…

Request a Quote

[contact-form-7 id="515" title="Request Quote"]