Retail, CPG & Manufacturing

Innovate with Intelligent Automation

Technology-enabled innovations include the explosion of social media, smartphones and increasing dominance of e-commerce and shared economy platforms have all created a paradigm shift in the definition of customer experience and service delivery quality and speed. Customers are now very accustomed to tailored service experiences and convenient fast transacting purchases through smartphones, which has inadvertently raised their expectations from retails and other CPG(consumer packaged goods) providers to offer the same user experience.

The use of emerging technologies by startups has focused on parts of the retail industry and is driving disruption across the industry. In response, many retail and CPG companies have already embarked on their digital transformation journey to transform their services and invest in the RPA and AI technologies together with revisiting both internal and external business strategies with an increased focus on both  consumer, products and the supply chain.

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Enhanced Customer Experience

As a retailer, you understand that your first and top concern is for your customers and their experience with your brand. Furthermore, you strive to create a positive experience for your customers that are derived from the ease in which the customer can find products, try, purchase, or return items. Keeping customers and their loyalty are the foundations to any successful retail company.

Inefficient and routine processes are notoriously found to be the root causing bad customer experiences. In addition, slow response times, errors in shipping and out of stock products; all are also some key causes for less than ideal customer experience.

However, these issues are the exact problems that intelligent automation can resolve. With intelligent automation, businesses can easily transfer data across various systems, can gather information faster, and track supply and demand trends for the purpose of accurately predicting how much of a product to keep in stock. This and more can be accomplished at six to ten times the speed; at less cost than your current employees. Intelligent automation is redefining the retail industry. The era of not having enough items in stock and therefore risking the loss of customers to a competitor has come to an end. Our retail intelligent automation platform will improve process efficiency and improve your customer engagement while at the same time reducing operational costs. Intelligent automation focuses on the back-office details, allowing you and your teams to focus on your customers.

Improved Automating Processes

As for manufacturing, oftentimes, physical robots are already automating processes to assemble, package, and test products, so it seems natural to explore where else automation can provide increased efficiencies.

As the speed of information and globalization of trade increases, employees are struggling to meet the demands of operational and managerial processes. This could be the result of time-consuming tasks or the monotonous nature of repetitive tasks; employees can get bogged down, distracted and lose productivity due to multitasking.

Intelligent automation can be implemented to manage these processes. Our intelligent automation solution is able to complete back-office tasks faster and cheaper than humans can; additionally our automation completes the tasks error-free, each time, every time.

Some examples:

  • Manage communications with suppliers
  • Run loyalty programs
  • Manage product inventory
  • Authorize returns
  • Process orders and payments

Not only does intelligent automation allow your employees to focus higher value goals such as, customer service, new product introductions, etc. because it saves precious money and time, delivering a real ROI to the business is the result.

Intelligent automation solutions seamlessly integrate with existing legacy systems without costly and time-consuming software integrations or development. Many of our clients get started with a proof of value project by choosing a specific set of operations to observe the measurable results within a few weeks post-implementation.

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