The Challenge
Rejected Direct Debits were manually checked by several employees during the first 4 hours of every business day. Based on a paper-printed transaction report, they would analyze each customer with a overdrawn account in order to decide whether the bank will honor or reject the payment of the Direct Debit (take or decline the risk). Inputting the data back into the core banking system was also done manually.
The Solution
The UiPath Robot was used to grab customer account information from the core banking system, analyze it and –based on a set of business rules –decide for honoring or rejecting the Direct Debits. The Robot performs 95% of the daily transactions and is usually completed by the time the team begins work at 8.00am.
35K
Revenue gained due to consistent bank charges applied
95%
Effort automated
2
FTEs saved
Processes Automated
Robot was used to grab customer account information from the core banking system, analyze it and –based on a set of business rules –decide for honoring or rejecting the Direct Debits.