Proof of Value Discovery Call

We will look carefully at a straight line comparison between AHT (average handling time) before and after automation and extrapolate over 1 month based on volumes provided by client.  The intention is to quantify the speed of the automated process in terms beyond how quickly the bot can operate but in terms of how much time is returned back to the business.

With automation, many businesses are put in a position to repurpose staff to higher value and strategic initiatives.  This often includes customer-facing, projects, and regulatory roles that drive new revenue.  During the proof of value we will make a conversion of time saved to FTE hours from automation to quantify the FTEs returned to the business.

Naturally, the ROI from automation is vitally important. During the proof of value we will demonstrate the direct labor cost from FTE hours returned from automation. Automation also brings with it many other savings, including the elimination of rework/errors, training time, downtime, etc. that are more difficult to qualify financially but certainly will be discussed.

The added capacity from automation to perform more work with accuracy, speed, and availability most often creates increased work volumes.  During the proof of value, the Ntansa team will monitor bot utilization and extrapolate any available capacity to determine the potential increase in process throughput for your business.  This is an important metric that supports ROI and future business planning.